Versand und Zahlungsbedingungen

Shipping and Payment Conditions


We offer following Payment Conditions:

  • Direct Debit ( only with dealer access / Germany )
  • Pay Pal
  • Visa
  • Mastercard
  • Amazon Pay
  • Advance Payment ( If you choose payment method we will inform you of our bank details with the order confirmation. The invoice should be paid within 5 working days)
  • Cash on Delivery- inside Germany ( With delivery of the goods by DHL the invoice is to be paid in cash as per order.)
  • open invoice: ( only via dealer accsess; Deliveries to companies or public facilities can be carried out via invoice after verification. If you want to be included as a dealer accsess or commercial customer we need following informations:
    • Buisness registration or extract from the commercial register
    • Contact Details ( name, address, telephone, fax and e-mail.)
    • VAT No. Or VAT ID number.


Please send us your informations to: or Fax: +49 521/ 417982-22

After vericfication, the contracter will receive the personal customer number by

e-mail for accsess to the specialist dealer.

Specialist Dealer who already have a personal customer number can be activated for specialist dealer accsess on request. Please contact us.

Some payment methods we reserve the right to exclude. You can only exercise a right of retention if the claims result from the same contractual relationship.


Delivery Conditions

For orders in our Webshop, the prices which were listed in the online Shop at the time of the order are vaild.

Theese are Endprices and include the valid German legal value tax.



Delivery within Germany

  • Package till 31KG

Postage/ Packing +7,20 Euro included 19%

Payment on delivery +13,75 Euro included 19 %

From an order value of 116,00 Euro net / 138,04 Euro gross we do not charge shipping costs. For orders with a 7% VAT share, the gross value is reduced  accordingly.



Delivery EU- Countrys

Please Attention! We do not shipping in all EU- Countrys. If you can not find your desired country in our webshop, please contact us.

  • Package till 31 kg

Postage/ Packing 8,95 Euro

From an order value of 327,73 Euro net/ 390,00 Euro gross we do not charge shipping costs. For orders with a 7% VAT share, the gross value is reduced  accordingly.

If you want to make use of an existing right of withdrawal please note our instructions under „Right of withdrawal“

For deliveries on invoice, Paypal, Creditcard, Amazon Pay or direct debit payment, we will shipp the goods within 7 working days after delivery oft he order confirmation, unless otherwise speciefied in the offer.

For cash in advance the items ordered being reserved and only dispatched after receipt of money. Therefore the customers are asked to take this into account when ordering and to transfer the agreed free promptly. If the amount has not been credited tot he sellers account within 5 working days, Servicecenter Frank Windhorn may withdraw from the contract. If this is waived, the delivery date that is specified in the online shop in the time of receiptof payment shall take the place oft he original delivery date. The customer can check the availabilty within the Onlinecatalouge from witch the expected delivery date can be determined. Every delivery is subject tot he proviso that the delivery to the Servicecenter Frank Windhorn by the pre-supplier is made an due time and in the proper manner. For the shippment within Germany we raise for packing, delivery and transport an all-inclusive costs from 5,95 Euro. For cash on delivery shippments, an additional 10,95 Euro cash on delivery fee is charged, which are to paid together with the value of the goods and the packaging, shipping and transport costs upon delivery by our carrier.



For all outgoing Mailings we use the service from DHL. Deliverys are always made at the specified desired address to the frist lockable door. Delivery to post offices boxes or poste restante items are not possible, with us. If your goods leave our house you get a automatic message. If DHL is not able to deliver the shippment, you get a message from the shipper, that you can be able to see your other possibilities.


Pickup Service

The Pickup and Delivery is done at the consignor´s own risk.

Bad packging shippments, that be able to a damage in transit, are the responsibility of the sender.

In Range of warranty the manufacter takes over the incurred shipping costs (Exception: Delonghi, Kenwood, Braun). In other falls we charge a flat rate for the pickup of GLS or for the shippment of DHL 8,94 Euro incl. VAT  and for return shippment a flat rate 5,95 Euro + 7,50 Euro cash on delivery incl.VAT.
We cannot offer advance payment for repairs.