<p style=’colour:red’><strong>Enclose a brief description of the fault with your device or enter it in the comments field when ordering</strong></p>.   The price quoted includes the professional repair and maintenance of your appliance including labour, transport box and original spare parts*. Such as brewing unit, heater, thermoblock, pump, seals, valves, wearing parts, etc.     - Initial inspection/check - Comprehensive function test with inspection of all functions - Replacement of defective parts - Carrying out the descaling programme - Internal cleaning and final cleaning - Cleaning of the milk system - Safety check in accordance with VDE 0701 regulations - You will receive a written workshop report     Procedure: After purchase, we will send you a suitable transport box including a DHL return label. Please pack your device securely for transport in accordance with the packing instructions. <p style=’color:red’><strong>Damage caused by foreign capsules is excluded from the repair</strong></p>.   If you have problems with the packaging, please contact us. *Damage to the control/power electronics, accessories or broken or missing housing parts are not included in the price. Should a fault be found in these parts during the repair, a detailed cost breakdown of the additional costs will be sent to you. ** The return label for sending in the device is included in the price. The return despatch of the device to you is subject to a charge and is calculated depending on the country of despatch. Return shipping will be charged directly at the time of purchase.