The price quoted includes the professional repair and maintenance of your machine, including working time, transport box and original spare parts*. Such as brewing unit, heating, thermoblock, drive, pump, grinder, seals, valves, wearing parts, etc.   -Elimination of the fault -Functional test and cleaning of the milk box -Cleaning the brew group, replacing the brew group seal -Cleaning and adjustment of the grinder -Extensive function test with checking of all functions -carrying out the descaling/cleaning programme -Internal cleaning and final cleaning -Safety test in accordance with VDE 0701 regulations -You will receive a written workshop report     Procedure: After purchase, we will send you a suitable transport box incl. DHL return label. Please pack your unit securely for transport. <p style="color:red"><strong>Enclose a brief description of the fault with your unit or enter it in the comments field when ordering.</strong></p>         If you have any problems with the packaging, you can call us.     *Damage to the control/power electronics, accessories or broken or missing housing parts are not included in the price. If a fault is found with these parts during repair, a detailed cost breakdown of the additional costs will be sent to you.